Policy

• Please come to your appointment completely eye-makeup-free to ensure you get the most out of your lash appointment, so that time is not wasted removing eye makeup! Lashes must be free of oil, makeup, and all residue for proper adhesion of extensions. 
• Contact lenses must also be removed before your appointment, though they can be reapplied immediately following your appointment.
• Please disclose any allergies, eye conditions, medications or products, and treatments used on and around the eye area.

• Keep lashes dry for a minimum of 24-48 hours this means no steam saunas or swimming, too. For this reason, it is advised that appointments are made 2-3 days before vacations and big events. 
• Avoid all oil-based products such as makeup, makeup removers, and skincare, as it can interfere with the longevity of lash extensions and adhesion. 
• Be sure to gently brush and cleanse lashes with an oil-free cleanser daily. For your convenience, we also offer a lash cleansing solution for purchase. 
• Book your fills for every two to three weeks. Lashes go through natural shedding and growth cycles, which is why regular maintenance is important! Proper care can, however, increase the time between required fill appointments. 

We value your time as much as ours. If you need to cancel your appointment, please do so at least 24 hours in advance. Cancellations made less than 24 hours before your scheduled time will incur a charge of 50% of the service cost.

If you arrive more than 10 minutes late, we reserve the right to refuse service and charge you 50% of the service cost. Our schedule is busy, and lateness can impact the next client’s appointment. We respect your time and have allocated specific time slots for all our clients. To avoid delays, please plan your journey, consider traffic conditions, and allow extra time for parking.

If you miss a scheduled appointment without notice, you will be charged 50% of the service cost and will be prohibited from making future bookings.

Lash adhesives are sensitive to temperature and humidity. If the glue hasn’t fully set, it may cause more lashes than usual to fall out. If this occurs, please contact us within 3 days, and we will do our best to fix the issue promptly.

If you do not reach out within 3 days, we won’t be able to provide a complimentary fix, as it becomes difficult to determine whether improper aftercare caused the lash fallout. Please note that clients with oily skin, or lashes exposed to oils or not properly cleaned, may experience faster lash loss.

If you have recently had a Lash Lift, it may affect your lash service. If your lashes are still curly, please contact us at mnlash.beauty@gmail.com to let us know.

A deposit is required to secure your appointment. The deposit rate varies based on the service, and the deposit amount will be deducted from the total cost. Please ensure your availability for the appointment, as all bookings are final and cannot be rescheduled. All deposits are non-refundable.

Please review the following contraindications before booking an appointment. It is advisable to consult with your doctor if any apply to you. If you are uncertain, feel free to email us at info@mnbeauty.ca

Contraindications for
1. Pregnancy or Nursing
2. Diabetes
3. Epilepsy
4. Hemophilia
5. Heart Conditions or Use of Blood-Thinning Medications
6. Autoimmune Diseases
7. Skin Conditions near the Eyebrows (e.g., eczema, psoriasis)
8. Active Skin Infections
9. Recent Botox or Fillers (within 2-3 weeks)
10. Accutane Use (within the past year)
11. Keloid or Hypertrophic Scars
12. Allergies to Topical Anesthetics or Pigments

Please ensure you meet these requirements before scheduling your appointment.

If you arrive more than 15 minutes late, we reserve the right to refuse service, and your deposit will not be refunded. Due to our busy schedules, tardiness can affect subsequent appointments.

We value your time and have allocated a dedicated time slot for each client. To prevent delays, please use Google Maps to find our address, allocate sufficient travel time, and account for rush hour and parking.

The deposit for initial appointments will be forfeited if the client does not show up. Rescheduling of appointments is not allowed.

 

* Touch-up rates are exclusively for current clients. If you have an existing tattoo from another provider, regular rates will apply. Rates are subject to change at any time.

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

Eligibility for Returns

- Items must be in the same condition as received, unworn or unused, and in the original packaging.

- A receipt or proof of purchase is required.

 

Non-Refundable Circumstances

• Change of mind or wrong selection.
• Online training materials (booklets and videos) once sent.
• Shipments returned due to recipient failure.
• Used condition products.
• Products not meeting expected results.
• Purchases from stockists other than M&LASH.
• Parcels marked as authority to leave or signature release.
• Parcels declared successfully delivered by (Canada Post)

 

To initiate a return, contact us via the contact page

If your return is accepted, we’ll provide instructions on where to send your package. Items sent back without requesting a return first will not be accepted.

 

Shipping Insurance Refund Policy

If you select the 'shipping insurance' option, we will initiate an investigation with (Canada post) for lost, stolen, or damaged packages. Refunds will be issued upon confirmation from (Canada Post) of the loss, theft, or damage.

Refunds cannot be processed without confirmation from the shipping carrier.

If the shipping carrier confirms the correct delivery with no evidence of theft or damage, and you cannot provide proof to the contrary, a refund may not be available according to our legal policy.

This procedure ensures proper verification and compliance with shipping and insurance regulations, maintaining fairness and transparency in our business operations.

 

Damages and Issues

Inspect your order immediately upon receipt. Contact us within 30 days if an item is defective, damaged, or incorrect. Provide clear photos of the item. Once confirmed, we will offer a replacement or a refund.

 

Faulty Item Issues

Report suspected faults within 30 days of receipt. Provide your order number for batch tracking. If no similar issues are reported by other customers, it may indicate a lack of familiarity with the product. Confirmed faulty items will be replaced or refunded.

 

Exceptions / Non-Returnable Items

We do not accept returns for used or opened items, sale items, or gift cards.

 

Exchanges

To ensure you get what you want, return the item you have. Once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. It may take 3-10 business days for your bank or credit card company to process and post the refund.

If your parcel is lost in return, confirmation from the courier is required to release the refund.

Shipping is calculated based on size, volume, and location. Orders over $100 (before tax) will qualify for free shipping within Canada except for some rural and remote areas. Orders over $250 will qualify for free shipping to the US. Local pickup is always free.