Refund Policy

 

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

 

Eligibility for Returns

- Items must be in the same condition as received, unworn or unused, and in the original packaging.

- A receipt or proof of purchase is required.

 

Non-Refundable Circumstances

• Change of mind or wrong selection.
• Online training materials (booklets and videos) once sent.
• Shipments returned due to recipient failure.
• Used condition products.
• Products not meeting expected results.
• Purchases from stockists other than M&LASH.
• Parcels marked as authority to leave or signature release.
• Parcels declared successfully delivered by (Canada Post)

 

To initiate a return, contact us via the email

mnlash.beauty@gmail.com

If your return is accepted, we’ll provide instructions on where to send your package. Items sent back without requesting a return first will not be accepted.

 

 

Shipping Insurance Refund Policy

If you select the 'shipping insurance' option, we will initiate an investigation with (Canada post) for lost, stolen, or damaged packages. Refunds will be issued upon confirmation from (Canada Post) of the loss, theft, or damage.

Refunds cannot be processed without confirmation from the shipping carrier.

 

If the shipping carrier confirms correct delivery with no evidence of theft or damage, and you cannot provide proof to the contrary, a refund may not be available according to our legal policy.

This procedure ensures proper verification and compliance with shipping and insurance regulations, maintaining fairness and transparency in our business operations.

 

Damages and Issues

Inspect your order immediately upon receipt. Contact us within 30 days if an item is defective, damaged, or incorrect. Provide clear photos of the item. Once confirmed, we will offer a replacement or a refund.

 

Faulty Item Issues

Report suspected faults within 30 days of receipt. Provide your order number for batch tracking. If no similar issues are reported by other customers, it may indicate a lack of familiarity with the product. Confirmed faulty items will be replaced or refunded.

 

Exceptions / Non-Returnable Items

We do not accept returns for used or opened items, sale items, or gift cards.

 

Exchanges

To ensure you get what you want, return the item you have. Once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. It may take 3-10 business days for your bank or credit card company to process and post the refund.

If your parcel is lost in return, confirmation from the courier is required to release the refund.

 

 

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For help, contact mnlash.beauty@gmail.com

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